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The context

  • Finance function having transformational cost reduction targets                                                      

  • An estimated 50% of the efforts allocated towards transactional processing (against industry best practice of 30%), whilst only 20% of the time spend towards Business Decision Support and Performance Management                                           

  • Leadership having a vision to drive efficiencies, strengthen operational effectiveness, and enhance advisory capabilities


  • Conducted an ABC Task & Output Diagnostics to capture organizational efficiency and effectiveness at quantitative and qualitative levels                                     

  • Rationalized tasks / resources (with focus on reporting and non business partnering activities)            

  • Identified opportunities for efficiency improvements (including standardization and automation)                                      

  • Established governance mechanisms and quality assurance framework for on-going Change Management


  • 100+ FTE’s offshored / outsourced resulting in nearly 10 million CHF annualized cost reduction                                                                        

  • 35 FTE’s worth of hard and soft savings achieved, driven by standardization and elimination of specific reporting and other transactional activities                           

  • Redeployed resources enabling focus on Strategic Business Partnering                                               

  • Self-Service capabilities rolled out to the business stakeholders resulting in improved user experience and effective decision support

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