Customer Satisfaction – How to Show that You Really Care?!
When was the last time you experienced poor (non satisfactory) quality of a product / service?! When was the last time you shared a feedback with the product / service provider about your non satisfactory experience ?! This post got triggered by two of my recent personal experiences as a customer / user. I call these the `moments of truth`. In such `moments of truth`, sometimes, a customer gets to experience a specific product / service which leads to a negative experience