Things on our minds

December 18, 2012

When was the last time you experienced poor (non satisfactory) quality of a product / service?!

When was the last time you shared a feedback with the product / service provider about your non satisfactory experience ?!

This post got triggered by two of my recent personal...

December 12, 2012

While working with business leaders,  I often hear – we yet again missed our monthly / quarterly / annual targets…

The business leadership spends hours and days during various management  meetings to talk about what`s going on (and often they are at a loss!), and even s...

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