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STREAMLINED AND EFFICIENT OPERATIONS 

The context

  • Leading Financial Information Services provider targeting  operational Cost Reduction by 20 percent for sustainable competitiveness                                     

  • Global program initiated towards offshoring of operational processes from different global locations to captive operation centers in India and Poland                                              

  • Organizational systems and processes  characterized by high complexity; weak linkages between sub-processes; high levels of SME dependency

THE SOLUTION

  • Established and deployed a five step Transition methodology for in-scope processes being offshored                                           

  • Led the conceptualization and roll out of "Pay for Performance" framework using Industrial Engineering principles with strong focus on Knowledge Management                                    

  • Identified critical "financial market events" and aligned the organization through relevant end-to-end  value streams (technology, processes, resources)

THE IMPACT

  • More than 200 discrete processes  (> 2400 FTE’s) seamlessly and successfully transitioned over a period of 2 years. Considered one of the best managed captive  offshoring programs by TPI                  

  • 150 FTE’s hard and soft savings achieved over a 2 year period via  adaption / replication of best practices, stronger alignment and knowledge sharing across different global locations                                      

  • An effective end-to-end business process management approach enabling strategic and operational business decisions in alignment with market dynamics