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The context
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Leading Financial Information Services provider targeting operational Cost Reduction by 20 percent for sustainable competitiveness
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Global program initiated towards offshoring of operational processes from different global locations to captive operation centers in India and Poland
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Organizational systems and processes characterized by high complexity; weak linkages between sub-processes; high levels of SME dependency
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THE SOLUTION
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Established and deployed a five step Transition methodology for in-scope processes being offshored
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Led the conceptualization and roll out of "Pay for Performance" framework using Industrial Engineering principles with strong focus on Knowledge Management
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Identified critical "financial market events" and aligned the organization through relevant end-to-end value streams (technology, processes, resources)
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THE IMPACT
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More than 200 discrete processes (> 2400 FTE’s) seamlessly and successfully transitioned over a period of 2 years. Considered one of the best managed captive offshoring programs by TPI
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150 FTE’s hard and soft savings achieved over a 2 year period via adaption / replication of best practices, stronger alignment and knowledge sharing across different global locations
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An effective end-to-end business process management approach enabling strategic and operational business decisions in alignment with market dynamics